Home Channel
Home is the default channel in the signed-in dashboard. Use it for direct workspace interaction, internal testing, and support review.
What Home Is For
Use Home when you want to:
- Ask a question inside your workspace.
- Review support context.
- Test an agent before exposing it elsewhere.
- Continue an authenticated dashboard conversation.
What Home Is Not
Home is not the public website widget. Use Website Support for visitor chat on your website.
Agent Assignment
New workspaces get a Home channel automatically. Depending on your workspace state, the default agent may be managed by the platform or configurable through channel settings.