Courses

Course outlines for support-agent operations

These outlines show how Navigic thinks about reliable support agents: narrow scope, approved knowledge, channel deployment, human escalation, and ongoing quality review.

Start with tutorialsProduct overview
ScopeKnowledgeChannelEscalationReview
Featured courseSupport-agent operating foundations

A practical track for launching one reliable customer support agent, then expanding coverage with review in place.

Modules: 5 / Duration: 2 hours / Level: Start here / Status: Reference outline

A practical track for launching one reliable customer support agent, then expanding coverage with review in place.

Modules: Scope, Knowledge, Channel, Escalation, Review.

Reference outline

Course catalog

Structured tracks for durable practice.

Modules: 5 / Duration: 2 hours / Level: Start here / Status: Reference outline

Support-agent operating foundations

A practical track for launching one reliable customer support agent, then expanding coverage with review in place.

Modules: Scope, Knowledge, Channel, Escalation, Review.

Reference outline

Modules: 5 / Duration: 90 min / Level: Intermediate / Status: Reference outline

Knowledge operations for AI support

Build a maintenance loop for source quality, stale articles, unsupported questions, and recurring support gaps.

Modules: Inventory, Source quality, Gap review, Updates, QA.

Reference outline

Modules: 5 / Duration: 2 hours / Level: Evaluative / Status: Reference outline

Review, escalation, and guardrails

Practice defining answer boundaries, human handoffs, approvals, and security-sensitive support policies.

Modules: Boundaries, Handoff context, Approvals, Sensitive topics, Audit.

Reference outline

Modules: 5 / Duration: 2 hours / Level: Evaluative / Status: Reference outline

Internal support agent rollout

Plan an employee-facing support agent for Slack, shared policies, access requests, and internal escalation owners.

Modules: Employee channels, Identity, Policies, Approvals, Operations.

Reference outline

How courses work

Modules connect practice to outcomes.

  1. Modules

    Each track is divided into focused modules that can later link to tutorials, field notes, and use cases.

  2. Outcomes

    Every course should name the work habit or review practice a person can use afterward.

  3. Duration

    Tracks stay short enough to support active work instead of becoming a separate academy.

  4. Prerequisites

    Start-here courses require a workspace, one narrow support lane, and a small set of reviewed source material.

Need a shorter path?

Start with one tutorial or one use case.

Tutorials and use cases give quicker ways to understand a support launch, escalation path, or knowledge-improvement loop before a longer course is useful.

TutorialsUse casesDashboard