Channels Overview
Channels are the places where agents receive requests.
Examples include:
- Home, the default signed-in dashboard channel.
- Website Support, the channel behind the embedded website widget.
Some future channel types may appear in internal or preview surfaces before they are generally available. Treat the dashboard status as the source of truth for your workspace.
Channel Fields
| Field | Meaning |
|---|---|
| Type | The surface, such as Home or Website Support. |
| Visibility | Who can use the channel. |
| Agent | The deployed agent version serving the channel. |
| Status | Whether the channel is live, missing an agent, or needs setup. |
| Activity | Recent sessions, errors, and served responses. |
Configure a Channel
Open Channels in the dashboard. Select a channel to review its agent, access, activity, and settings.