Deploy an Agent
Deploy an agent when you want a published version to answer requests on a channel.
How Deployment Works
An agent deployment connects three things:
- A channel, such as Website Support.
- An agent name.
- A published agent version.
When someone sends a message through that channel, Navigic uses the deployed agent version for the response.
Deploy to Website Support
- Open Channels > Website Support in the dashboard.
- In Serving agent, click Change serving agent.
- Choose the published support agent revision you want the widget to serve.
- Click Serve channel.
- Send a test message from the widget.
- Open Runtime activity and confirm the message was served by the expected agent revision.
- Open Evals and review Eval Center for delivery failures, behavioral eval status, and redacted runtime evidence.
The Website Support channel page is the source of truth for the public widget's serving agent. Agent Studio can help author, validate, and publish an agent, but the channel assignment controls live website traffic.
Change the Deployed Version
Publish a new version, then use Channels > Website Support > Change serving agent to assign that version to the channel. Keep the old version available until you have tested the new one.
If Agent Studio reports that the version already exists with different bundle content, publish a new patch version for the draft. If the version is already published and you only need to move the channel forward, use the channel page to bind that published revision directly.
Remove a Deployment
Undeploy when the channel should stop using that agent. A Website Support widget without a deployed agent can still load, but it cannot provide useful answers.